Who is 'It’s A Surname Thing’? We are 123t Limited and operate the website 'It’s A Surname Thing’ (the ‘Site’) and when you purchase products from the site (‘Product’), you buy it from us. We’re a company registered in England and Wales with the company number 07371802. Our registered office is Unit 1, Riverside Business Park, Lyon Road, South Wimbledon, SW19 2RL. Our registered VAT number is 129226125. If you need to get in touch with us, please see our Contact Us page for the variety of ways you can speak to our Customer Services Team.
Why do we have T&Cs? We have terms and conditions (‘T&Cs’) for a number of reasons:
If you use the Site, purchase a Product or upload any material onto the Site, you are acknowledging that you agree to the then current T&Cs. They are legally binding on both of us.
So, please read them. Our T&Cs were last updated on 15 June 2015. Please contact us if you have any queries about them.
The T&Cs also run alongside documentation containing other vital information:
When we sell a Product to you, similar to all purchases, there's a contract in place for that sale. Here we’ll explain how that works.
Your order via the Site for a Product is an offer to buy that Product from us. When we get your order, we will send you an order confirmation email listing each Product you have requested to buy, the cost,.
This order confirmation email is acceptance of your offer by us. At that point a contract will be made between us for you to buy, and for us to sell, the Product that you have requested to buy.
You'll know when we have despatched a Product, as we’ll send you an email to let you know.
Price and payment The price of any Products will be as displayed on our Site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due. Please see our Delivery Policy for more information on this.
Our Site contains a huge number of Products and it is always possible that, despite our best intentions, some may be incorrectly priced. We will normally verify prices as part of our despatch process so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we may either contact you and ask you if you would like to proceed with the order at the correct price, or we may contact you to tell you that we have cancelled your order (and you will then need to place a new order if you still wish to buy the Product).
We accept payment via the following methods - PayPal, Visa, Mastercard, American Express (AMEX) and Maestro
By placing an order on the Site, you confirm that the payment details provided by you are valid and that when your order is accepted and processed by us, payment will be made in full.
Availability and despatch of Products Subject to stock availability, we aim to despatch a Product ordered before 2.00pm on the same working day.
We will always try to fulfil orders, but our only responsibility to you where a Product is no longer available, or if we are unable to supply a particular Product for whatever reason, is to make sure we do not charge you for the Product.
Our standard UK delivery service is free. However, if you select an Express Delivery method there will be a delivery charge. There may also be some places we cannot deliver to. If you would like to know more about delivery options, prices and restrictions, see our Delivery Policy.